Frequently Asked Questions
Everything you need to know about your Galvan London experience.
What is the standard delivery timeframe for international orders?
We offer worldwide shipping via premium couriers. International orders typically arrive within 3-5 business days, depending on customs processing in your destination country.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide tailored to our specific cuts. Our evening wear is designed for a precise fit; if you are between sizes, we generally recommend sizing up for the best silhouette.
What is your return policy for evening wear and bridal pieces?
We accept returns on all full-priced items within 14 days of delivery, provided the security ribbon is intact and the garment is in original, unworn condition with all tags attached.
Are customs duties and taxes included in the checkout price?
For orders to the UK, EU, and USA, all duties and taxes are included. For other international destinations, duties may be calculated at checkout or payable upon delivery depending on local regulations.
Can I book a private fitting or styling appointment?
Yes, we offer private styling consultations at our London studio. You can book an appointment through our 'Stores' page to experience our collections with a dedicated stylist.
How should I care for my Galvan silk and sequin garments?
To maintain the integrity of our luxury fabrics, we recommend professional dry cleaning only. Specific care instructions for delicate sequins and embroidery can be found on the internal garment label.